15th October 2015
A Sheffield, family run car dealership is celebrating after coming top of a customer experience survey in the UK.
Eric Stead, based in Ecclesfield has topped the official Hyundai Customer Experience Survey for the manufacturer’s dealers after their customers gave them a 100% recommendation rating.
The rolling three month survey, scores dealerships on their customer’s journey through the aftersales process which includes considering facilities, friendliness and competence of staff, convenience and quality of service, value for money, follow up and future works required.
Almost 200 official Hyundai dealerships across the country were rated this time around and Eric Stead were given scores between 97% – 100% in all ranked areas.
Trevor Stead, managing director said: “We are proud to be one of the few surviving independent family run dealerships mixing with the major group owned dealerships and topping this prestigious survey.
“We are proud to continually be up in the top three dealerships and over the moon that our efforts have been recognised in the latest survey results.
“This survey means a great deal to us as it demonstrates that our customers clearly appreciate our attention to detail, and their feedback on the service we provide has resulted in this fantastic achievement.”
Eric Stead have been in the industry since 1967 and the pride themselves on having the highest levels of customer service and motoring knowledge in the region.
For more information about Eric Stead call 0114 245 4404 or email info@ericstead.co.uk.
